Does Recovery.org charge a fee to consumers?
No – all of the information and services provided on Recovery.org are available for free.
Who can post reviews for a facility?
We ask those who review a facility to identify as an Alumnus, a Loved One of an Alumnus, a Referring Professional, or a Current/Former Staff Member who has interacted with that center within the last 10 years. This is greatly beneficial because we get many different perspectives on a facility. But keep in mind that anyone can fill out a review, including non-participants, competitors or someone with a grudge, so please be aware of that when you read these reviews. We review IP addresses, email addresses, and other factors to prevent abuse of our review and survey systems.
How do you ensure that reviews are coming from trusted sources?
While there is no 100% foolproof way to make sure all data is coming from an honest source, Recovery.org goes above and beyond what most major third-party review platforms do to make sure its reviews are authentic and of the highest quality.
Is Recovery.org owned by or have ownership of any particular treatment center?
Recovery Brands, LLC, the company that developed Recovery.org, was acquired in mid-2015 by American Addiction Centers (AAC). We now operate as a division of Sober Media Group, LLC, a new digital media arm of AAC. Recovery Brands maintains editorial autonomy over our content and remains unbiased with respect to objective facility data, reviews and ratings provided by staff and alumni. We continue to develop and release innovative marketing solutions for the benefit of the entire treatment community. Our own staff and our mission remain the same as they have been – to provide the best services, tools and resources for treatment providers, and help those struggling with addiction to connect with the facilities and programs that can support them.
Do you follow a code of ethics?
Yes. Click here to find a detailed statement on our company’s ethics.
How can your site help me find addiction treatment?
We’re a comprehensive third-party online resource that connects those seeking addiction treatment with the tools to make informed decisions about their care and access to providers who can help. On our site, you’ll find the largest and most up-to-date directory of rehab centers, along with information about available treatment options and unbiased reviews from people who have “been there”. In our publicly-available Pro Corner series, you’ll find additional educational content curated by respected addiction professionals that can help you learn more about your treatment options and recovery.
How do you verify that the facilities you work with are legitimate businesses?
We strive to provide reliable information about credible treatment centers to our site visitors. To that end, as of January 1, 2018 we will require each of our clients to submit documentation showing that they are accredited and credentialed providers, approved by a state and/or national agency to provide substance abuse and/or mental health treatment services. As of January 1, 2018 treatment centers will only be permitted to market themselves via our ClientReach platform once these materials have been submitted. Facilities who fail to provide this information or whose documentation cannot be authenticated will no longer be eligible for our paid marketing products.
I see facilities that have a “Verified” designation next to their names. What does that mean?
We know that it can be confusing and overwhelming to find treatment for yourself or your loved ones, and it can be challenging to figure out which facilities have the credentials you are looking for. Facilities are designated “Verified” when they have submitted documentation that they are accredited, credentialed, and certified to provide the levels of care they claim to offer. We receive and confirm through publicly available sources the following information for each of these facilities:
- Documentation of licensure/accreditation/approval to provide substance abuse and/or mental health treatment from the state substance abuse agency or a national accrediting body (e.g., The Joint Commission, CARF, NCQA, etc.);
- Documentation that the facility’s staff hold specialized credentials to provide substance abuse and/or mental health treatment services;
- Authorization to bill third-party payers for substance abuse and/or mental health treatment services using an alcohol or drug client diagnosis;
- A valid business license that confirms that the location listed has been registered with the state to legally operate;
- Where applicable, licensure/accreditation/certification to administer medication-assisted treatment.
- We also require submission of a comprehensive treatment plan overview detailing the services rendered at that particular location, which we review in connection with the other required documentation.
Facilities cannot pay to have a “Verified” badge posted onto their listing pages, and to ensure continued accuracy, treatment centers are required to resubmit these materials each year to maintain their “Verified” status. Facilities need not participate in our ClientReach program to be Verified.
A “Verified” facility means that the facility has submitted the above documentation and those materials have been checked by us as described above. Recovery.org cannot guarantee any treatment or experience, and each of these facilities are independently operated. A “Verified” designation does not guarantee quality of treatment, length of treatment, level of service, positive treatment outcome, or any other aspect of a treatment experience.
Facilities interested in applying for a “Verified” designation can find more information here.
Am I obligated to choose a facility off of your website?
Absolutely not. We want to provide an online resource to support your treatment decision. Whether you choose to connect with a facility in our directory or not is 100% up to you. We do not receive payment as a result of you selecting a facility listed on our site.
Who answers the phone if I call your helpline?
The Recovery.org helpline is a private, convenient solution for those seeking addiction treatment. When you call the toll-free helpline listed on our pages that contain the “Who Answers” tab, you will reach AAC employees who work solely for AAC and will discuss with you the treatment options available from AAC. See here for a list of AAC residential treatment centers that can be accessed through our helpline.
Is there anyone else I can call besides the helpline?
Yes. Every single facility page within our directory has the phone number for that facility listed. You can call those phone numbers to speak directly with a representative from that facility.
I’ve received treatment before — can I review the facility I attended?
Absolutely – we welcome it! As long as you received treatment within the last 10 years, you can fill out a review survey.
I have helped my love one find treatment. Can I review the facility he/she attended as well?
Yes, please! Simply fill out a review survey.
Treatment Provider FAQs
What is the difference between a Standard and Featured Listing?
A Standard listing is a free profile page that Recovery.org creates for all addiction treatment facilities. This page includes information about the facility, user-submitted reviews and, in most cases, a curated editorial review. Our Featured listing packages include enhanced profile pages with more robust information and advertising services. Featured listings are available to facilities for a fee.
How do I build my facility’s free profile page?
The first step to building a free profile page is to verify your listing. Then, you can provide our listings team with content and media to load onto your profile page. Please contact us to get started.
Where do you get facility information from?
Our website is sourced from reputable publicly available online databases and treatment providers themselves. This information is constantly being updated. We urge treatment providers to help us update our directory so that our site visitors are always presented with the most current information.
Some of the information on my facility’s profile page is incorrect. How do I fix it?
You can request corrections to fact-based information, like your facility’s address, phone number, and treatment offerings, by emailing our listings specialist directly.
What’s the difference between user reviews and Recovery.org editorial reviews?
User reviews are collected directly from alumni (and their loved ones) and current or past staff members of facilities. We collect user reviews through a survey hosted on SurveyMonkey. The survey link is shared on social media, on our website, and through traditional paid campaigns. These reviews are vetted and posted directly on facilities’ profile pages.
Recovery.org editorial reviews are independently curated by our in-house team of credentialed writers working with proprietary, privately-collected and publicly-available data.
Can I delete or edit user reviews on my facility’s page?
No, but you can and should certainly respond to them. Statistics show that people are more likely to use your facility if you are actively addressing previously-voiced concerns.
Can I delete or edit an editorial review on my facility’s page?
We do not allow facilities to delete an editorial review; however, if factual inaccuracies exist, contact our editorial team.
I got a negative user review — what can I do?
You can respond to a negative review of your profile page. This is a great opportunity to answer questions or address concerns directly. Recovery.org highly recommends that you respond to negative reviews. Studies show that users are more trusting of responsive, engaged providers.
How can I get more user reviews?
You can share our reviews page with your entire network of alumni and staff via email, social media, or other digital platforms. However, we do not encourage coercion for participation in our reviews program, and will take appropriate action towards facilities who engage in unethical recruitment.
Can I pay for positive user and editorial reviews?
No. We do not accept payment for any reviews.
Do you have the helpline number on my facility’s page?
Our helpline phone number appears at the top of regional directory and article pages on Recovery.org. These are clearly marked with the “who answers” tab. The only phone number to appear on your facility’s profile page is your facility’s phone number.
Do you place callers into facilities?
No. We neither sell nor broker admissions, and we do not engage in “consultant contracts” that circumvent state regulations.
Business Listing Policies
How can I remove my facility from your site?
Simply put, we do not remove facility listings unless the business has been closed. You may note similar policies on sites such as TripAdvisor.com or Yelp.com. Based on our mission to be a comprehensive source of addiction treatment information and our rights to use content under Fair Use laws, we reserve the right to republish factual business information along with editorial content and/or user-generated, relevant reviews.
Isn’t it illegal if a business requests its listing to be removed and you don’t comply?
We are protected by numerous laws, statutes, and policies that support our efforts to publish public information, our reports, and users’ reviews without legal concern. You can find more information and legal precedent here:
- Zeran v. America Online
- 47 US Code §230 – Protection for private blocking and screening of offensive material
- Blumenthal v. Drudge
- Anti-SLAPP (Strategic Lawsuit Against Public Participation) Policies and Statutes
- Trademark Law
I have a question. How can I get in touch with you?
You can fill out a contact form with any general, business development, press or legal inquiries. Most inquiries will receive a reply within 24 hours. If you are experiencing a medical or psychiatric emergency, please call 911 or a local emergency number immediately.