I am the spouse of a pt that was treated here for over 2 weeks. Their admissions people answer phone promptly & are very good at communication. Unfortunately, once they have your insurance info the communication & responsiveness is ZERO. I am on my husband\'s HIPPA, which means legally I\'m entitled to any and all info regarding his treatment. NO communication at all with any therapists or counselors involved in his treatment. My husband was scheduled to leave 5 days ago. On the scheduled departure day, i received a phone call that additional treatment was recommended & if he (pt) transferred to another facility, there was & i quote, \" a 98% chance he would never relapse, ie abuse alcohol, drugs again. Felt very pressured to agree.. When I called numerous times, asking for a return phone call, one of 2 things happened. Only option was to leave a voice-mail for clinical director, who never bothered to call back ( several messages left). Other options , ie press 1,2,3 rang & rang & no options to leave message. I called admissions number today which was answered after 1 ring. Explained my disappointment & after 30 minutes or so my husband called. While I has happy to talk to my spouse, that is completely NOT the point. When I called after hours tonight, automatic option was to press X & be given nurses station. Rang & rang & again no option to leave voice-mail or request a return phone call. I am a physician & this is NOT standard of care. I am convinced this place is a SCAM. Their website touts dual diagnosis, again medically very relevant. They do NONE.