******Note that all of the positive reviews here refer to this center by a different name! I believe it was run differently and would not trust reviews of a facility under different management to determine where to send your loved one now*****This seems to be a beautiful facility, and they do have some very lovely staff members who seem to care about the patients and do a good job. However, the management does not care about the patients and is extremely rigid and unwilling to make any accommodations for their best interest. They do not even claim that making accommodations would be against the treatment of the patient, it would just be inconvenient for them, and they don't want to. They do not bother to train their intake people, so it is not possible to get any accurate information prior to actually bringing your loved one to the facility and admitting them. Then, after all of the paperwork has been signed and your insurance has been accepted-surprise! Oh, that program won't work for your family? Sorry. Nope, we won't make any adjustments. That's just the way we do things. We don't care that it would be harmful to your child. Just don't do that part of the program. Yes, we know that the family portion is important for recovery. We just don't care that our way won't work for your family. Oh, you want to visit your child? Sorry. We haven't allowed that since COVID. No, it's not because we are worried about COVID. Taking a test won't help. We just haven't felt like it was a priority to re-staff a time to offer that luxury for our patients. It's not important to us, so we don't want to bother. We'll be happy to help you transfer to another facility. Find someplace that will actually allow you to tour the facility and give you an actual picture of what the treatment plan will look like and bring your loved one there instead of this place!