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American Addiction Centers National Rehabs Directory

Valley Hospital

3550 East Pinchot Avenue, Phoenix, Arizona, 85018
Facility Photo

About Valley Hospital

Valley Hospital provides comprehensive addiction treatment services for chemically-dependent men and women struggling with substance abuse. Individuals seeking withdrawal assistance in a clinical setting are provided inpatient detoxification. Treatment includes psycho-educational group work, individualized addiction education, coping skills and anger management workshops, chemical dependency discussion groups, 12-Step services, and more.

Facility Location

Patient Reviews

Overall Rating
3.2
(12 reviews)
5
4
3
2
1
  • Accommodations & Amenities
    3.3
  • Treatment Effectiveness
    3.1
  • Meals & Nutrition
    3.3
3.0
JY
Accommodations & Amenities
Treatment Effectiveness
Meals & Nutrition
Do not send a loved one here. I went strictly for detox. Not suicidal or homicidal. I was stripped searched. Totally unexpected and from that point forward was uncomfortable w/ this place. I spent 4 days there. I was then sent to an actual hospital bc they thought I had Covid, I didn\'t. I could not keep anything down, lost 10 pounds and my BP average was 175/125. My 1st day detoxing felt like precipitated w/d. 20 hrs of my legs and arms restless and non stop puking. The floor sup was rude and should be a prison guard. Nurse was my angel. I wanted to AMA 1st night there but was told I would be held there for 24 hrs. Then the psychiatrist who had not met me yet said I would be petitioned to UPC right after. Meaning my rights taken away, sent to UPC in cuffs and in a cop car. Needless to to say, I stayed at Valley. I was told upon release, I would be referred to a sub clinic. I assume that bc the hospital they had me sent to for Covid testing, released me home, is why I never got that referral. Also, they placed all my belongings in front of rude floor sups office and everything went missing. No addictionologist on unit either. Place is a joke.
1.0
S
Accommodations & Amenities
Treatment Effectiveness
Meals & Nutrition
Dirty, horrible food, stupid groups, and the staff treats you like a 2 year old. Far better facilities in the Phoenix area. Avoid this place unless it's a last resort.
Jen
If you are one of many affected by the mental health regulations in Arizona by their very own government, I hate to say it but you'll need to leave the state of Arizona. Let Arizona economy crash, they do nothing for patients that are in serious need of medications for panic attacks and/or adhd. Arizona should fall apart because their mental health facilities, so-called are a JOKE!
1.3
AM
Accommodations & Amenities
Treatment Effectiveness
Meals & Nutrition
The third time around was absolutely a NIGHTMARE . New owners lack education, and caring to the patient and staff. The Therapist, Doctors and Nurse's are excellent, but I will never go back or recommend .
1.0
Michelle
Accommodations & Amenities
Treatment Effectiveness
Meals & Nutrition
Run! Run! Run! Stay as far away as possible from Valley Hospital! If I could give them zero stars, I would!!!! Worst experience of my entire life. Most of the Behavioral Techs treat patients like inmates in a prison facility; yelling and barking orders to "line up" for meals. Basic needs like towels for a shower can be difficult to get (I had to ask three times for towels). There are no snacks readily available, you have to wait until snacks are delivered (usually once in the afternoon and a second time around 8:45pm at night). While most of the patients are friendly, some patients bully and try to fight with the other patients. When I was there, I had numerous shirts, sport bras, and pants stolen from me. I reported my loss to the Patient Advocate (three times) who never returned my calls and never followed up with me. About half the RN's don't know how to give out medications correctly! I had to tell the RN's the correct dosages, which is ridiculous. What if I wasn't competent enough to catch their mistakes and naively agreed? My health would have been in danger.... During the admission process we were advised that I would receive one-on-one counseling, an extensive psychiatric evaluation/medication review, which never happened in the 12-days I was there! The psychiatrist is highly unprofessional!!!! He is supposed to meet with his patients every day in his office. Instead, he briefly meets with his patients in the unit hallway asks "how you are doing?" and that's about it!!!! If you complain and want to leave, the head psychiatrist will tell you that "the only way to leave," is to have a patient sign an "AMA" which means that the psychiatrist will petition you (telling doctors/court that you are a danger to yourself/others), will have to transfer you to UPC (county psychiatric hospital), awaiting outside psychiatric review, with the potential of only being transferred back to Valley Hospital for an even longer stay!!!! This statement is complete B.S. because if you read the "Patient Rights" (located within the unit) it states that a patient may discharge themselves from Valley Hospital but the doctor has a right to petition (get an AMA) if the doctor truly believes you will harm yourself or others. In my case, I never harmed myself, would never harm myself, and is/was not a danger to anyone. I should have been allowed to be discharged but the psychiatrist is stuck on a power trip.... In brief, you WILL NOT get the mental healthcare you need. I saw people who actually attempted suicide be released sooner than me (when I did NOT attempt suicide) because their funds/insurance money ran out. During the admission process we were advised of "Art Therapy" and "Music Therapy" which never happened! For art therapy, you go in a room and can choose from various mediums (paint, markers, colored pencils), and create whatever you want. There is no therapist guiding you nor is there anything therapeutic about their "Art Therapy." Music therapy happened once in 12-days I was there.... Valley Hospital should be shut down!!!!!!!!!!!!!! Worst experience ever!!!! Ps: One of the other reviewers is claiming that the bad reviews are due to people being "off medications" or "not getting the narcotics they wanted." Let me reassure, the bad reviews have nothing to do with "medication changes," but solely based off terrible patient experiences. Even the photos for Valley Hospital in the Yellow Pages are a joke! At least in the unit I was in, we had no couches or windows in our "Day/TV/Group Therapy Room." Instead 10-12 patients would have to cram in a rather small room with the only furniture to sit on being hard wood chairs, 24 hours a day/7 days a week!!!